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Return & Exchange

Whilst we make every effort to ensure that all goods are in good condition when they leave our premises and are packed in a manner suitable for their transportation to you, there, unfortunately, maybe circumstances when they do not meet the expected standard.

The following details are refund policy and requirements:

Other than faulty goods all non-consumable goods may be returned for exchange/refund within 14 days from the date of delivery and in good condition with all original packaging and tags.

Consumable goods are non-returnable.

You MUST quote the invoice number/ order number on all correspondence and always coordinate with the registered E-mail address.

A non-refundable delivery charge applies unless goods are faulty when this may be refunded.

Return of Customised Products

Those items, which are customized, including any product configurations, images, personalization, text inscriptions, or designs such as engravings, monograms, embroidery or embossing, and or printing:

You must notify us within 7 days of receipt.

If the item contains personal configuration, inscription, text, images, or design on these products, then Manbric will not be obliged to accept returns or exchanges unless the products sent by Manbric are damaged or has defective work.

If there is a misspelling or error in the configuration, inscription, text, images, or design due to a mistake by Manbric staff then you are protected by our Return Policy.

All product packaging, such as boxes, tags, must be returned with the item as it was sent.


It all depends on you; how fast you send us your returns. Normally it takes 6 – 10 working days of returning your order. After we receive and process your return; it may take 5 – 7 working days for your refund to display on your payment card statement.

For more information please read our "Terms and Conditions."

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